Not always. The best plan depends on your business size, number of users, and how many features you actually need right now. If you are unsure, start with the plan that matches your current workflow. You can always upgrade later as your needs grow.

No. You are upgrading only 1 business. If you need a bulk plan for multiple businesses please reach out to us at care@refrens.com.

Different plans have different limits on the number of users you can add. However, if you want to add more users than your plan permits, please reach out to your account manager OR drop a message on chat support.

We will. We support onboarding and help your team understand how to use the platform smoothly. Just reach out to us, and we will be happy to help!

Yes, it is. Our human support team is available from 9:30 a.m. to 10:30 p.m. IST. You can reach us through call, email, WhatsApp, live chat, or video call. And outside these hours, our AI agent is available to help with reliable answers. So whenever you need help, there is always a way to reach us.

That is a very fair question.

Refrens helps reduce a lot of the manual work your CA usually has to deal with. Since invoicing, inventory, accounting, and GST reports are all connected, everything stays updated together. It also reduces dependency on your CA for tasks like e-Invoices, E-Way Bills, and GST reports. And whenever your CA needs data, it can be downloaded in a standard format in just a few clicks. Being on the cloud also makes collaboration much easier. Overall, it saves time, reduces back-and-forth, and makes work simpler for everyone involved.

That's one of the reasons why more than 1,50,000 businesses across 170 countries are relying on us.

And if needed, our team can even speak with your CA directly and walk them through it.

Yes, absolutely. Refrens is ISO certified for data security and privacy, so protecting your business data is something we take very seriously.

Your data is stored on trusted cloud infrastructure used by some of the world’s largest companies. We also maintain a secure backup of your data, and you can download it whenever needed. So while the cloud gives you the flexibility to access your business from anywhere, it also gives you the security, backup, and peace of mind you need.

Yes, Your data is protected with advanced encryption and highly secure cloud infrastructure. Refrens is ISO/IEC 27001:2022 certified, ensuring high standards of information security and data privacy.

Yes. Incase prices increase, your current plan will be carried forward for you.

Yes, we offer a 100% refund on annual plans if requested for cancellation within the first 7 days.

For longer plans, 100% refunds are available if canceled within 30 days.

You can transfer your Premium subscription to any other business you own or start. Only valid for 3-years or longer plans.

Yes. You can start with a free trial and explore all Premium features before deciding to upgrade. No payment or credit card details are required to get started. Our team can help you set up your business, walk you through a free demo, and support you as you get started. You can upgrade whenever you’re ready.

Refrens brings sales, accounting, inventory, purchases, vendors, and approvals together in one platform. Your leads, quotations, orders, invoices, payments, and accounts stay connected, so you can follow what is happening across your business without managing a collection of separate tools.

Because Refrens is cloud-based, you can access your business anytime, anywhere, through your browser or the mobile app. You can also manage your business through ChatGPT, Claude, or WhatsApp with Refrens AI. Ask a question or tell the AI what you need done, and it can take supported actions using your Refrens data.

With Zoho Books, you may need several Zoho products to manage your business. Zoho CRM or Bigin can manage leads and sales pipelines. The paid BillPay add-on covers advanced vendor onboarding, purchase approvals, and purchase-order matching. Full inventory features such as warehouse, batch, and serial-number tracking are in the Elite and Ultimate plans. For digital signatures, you may need Zoho Sign; Zoho Books’ built-in digital-signature feature is limited to certain plans and the Windows app. These products can connect, but you still have to choose, set up, and work across different apps, modules, and plans.

Zoho Books also offers different levels of help depending on your plan. Its current pricing page lists email support on the Free and Standard plans, email and voice support on Professional, and email, voice, and chat support on Premium, Elite, and Ultimate. With Refrens, every user, including free users, can contact the team by email, phone, WhatsApp, or live chat, and gets a dedicated account manager.

TallyPrime can suit businesses that prefer offline desktop accounting and have an accountant manage the software. Refrens is built for business owners and teams, so you can check your numbers and manage everyday work yourself instead of depending on your accountant.

Refrens is cloud-based, so you can access your business from anywhere, anytime, using a browser or mobile app. You can also use ChatGPT, Claude, or Refrens AI on WhatsApp to ask questions and manage supported billing, payment, and accounting tasks. TallyPrime can take time and training to learn, especially if you are not an accountant. Refrens is designed to be easy to pick up: just sign in and get started without lengthy training.

Vyapar may suit you if you need offline billing, POS, retail, or manufacturing features. Refrens is built for service businesses, traders, wholesalers, and agencies that want to access their data themselves and manage sales, accounts, inventory, and daily operations together.

Please ping us on chat support with your email and phone number details, we will get back to you. Or email us at care@refrens.com.